Refund Policy

1. Free tier

The free tier of OCRNEST is available at no cost. No payment is required and no refund applies.

2. 7-day money-back guarantee

If you subscribe to OCRNEST Pro or Business and are not satisfied, you may request a full refund within 7 days of your initial payment. No questions asked. This guarantee applies to your first payment only — it does not apply to renewal charges.

3. How to request a refund

To request a refund, email us at billing@ocrnest.com within 7 days of the charge with:

• The email address associated with your account • The date of the charge • A brief reason (optional, but appreciated)

We will process your refund within 3–5 business days. The credit will appear on your original payment method within 5–10 business days, depending on your card issuer.

4. Renewal charges

Subscriptions renew automatically at the end of each billing cycle (monthly or annual). Renewal charges are not eligible for a refund unless you contact us within 48 hours of the renewal date and have not used any Pro features since the renewal.

To avoid being charged for the next cycle, cancel your subscription at least 24 hours before the renewal date from your account dashboard under Settings → Billing.

5. Annual plans

Annual plan subscribers who cancel after the 7-day refund window will retain access to Pro features until the end of the paid annual period. No partial refunds are issued for unused months on annual plans, except where required by applicable law.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, your account may be suspended while the dispute is in progress. We encourage you to contact us directly at billing@ocrnest.com — we will resolve any genuine billing issues quickly and without the need for a dispute.

7. Exceptions

We reserve the right to decline a refund if we determine, in our reasonable judgement, that the refund policy is being abused (for example, repeatedly subscribing, using Pro features, and requesting refunds).

8. Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation stops future charges. You will retain access to Pro features until the end of the current billing period. Cancellation does not automatically trigger a refund — please contact us separately if you also want a refund under the terms above.

9. Contact

For billing and refund queries: billing@ocrnest.com

We aim to respond to all billing enquiries within one business day.